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Vacancy Details

Business Support Officer

Birmingham Children's Trust
£21,269 - £27,514
1 Lancaster Circus, Birmingham
Working Pattern:
Full Time
36.5 hours per week.
DBS Check:
Closing Date:
22/08/2022 at 23:59
Birmingham Children's Trust

About us…

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have some exciting opportunities within our Business Support Service for self-motivated Business Support Officers.  The Service is currently in a period of redesign given a changing environment, ways of working and to better support the achievement of better outcomes for children and families. 

You will play an important role in the effective day to day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach.

About You….

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance.  You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

About the roles…

Birmingham Children’s Trust is offering two exciting opportunities for adaptable, proactive and self-motivated Business Support Officers to join our Business Support Service team.

Role One:  We are looking for a dynamic Business Support Officer (Personal Assistant) to provide a full secretarial and administrative support to our management team.  Some of the skills you would need include:

  • The ability to independently interpret and analyse information and facts to solve varied problems
  • The ability to independently interpret and analyse information and facts to solve varied problems
  • The ability to organise, support and record meetings appropriately
  • The ability to use own initiative to respond independently to difficult problems and unexpected situations
  • The ability to resolve internal/external issues and providing a solution focused response
  • Exceptional IT skills

This is a diverse and busy role that requires a flexible and proactive approach.

If you are an excellent and experienced PA or administrator and are looking for your next challenge, this could be the role for you!

Role Two:  We are looking for a highly organised and proactive Business Support Officer to support our Multi-Systemic Therapy (MST E) team which is an evidence-based program that empowers youth (aged 10 – 17) and their families to function responsibly over the long term.

This is a demanding and pivotal role to ensure the smooth running of the team.  The post holder will provide comprehensive administrative support to the team manager and clinicians within the MST E Service.  In addition, experience liaising across a range of external agencies is essential as this role has responsibility for referrals management. The post holder will also have a key role in the clinical database administration, as well as managing the reporting requirements of the team, including web-based information management.

Key skills we will be looking for in your personal statement include:

  • The ability to independently interpret and analyse information and facts to solve varied problems
  • Experience of managing a number of conflicting priorities, the ability to organise own workload and decide priorities
  • The ability to work under pressure including meeting deadlines and dealing with interruptions
  • The ability to resolve internal/external issues and providing a solution focused response
  • Experience of managing a group of staff ensuring clear expectations and driving outcome focused performance
  • The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing
  • Exceptional IT skills

For further details please contact Alyce Simpson-Ward, MST E Team Manager – alyce.simpson-ward@birminghamchildrenstrust.co.uk, 07511 406219.

What you can expect from us:

  • Being part of a positive, supportive, ‘can-do’ service and wider Trust
  • We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
  • Career development opportunities
  • Regular development discussions

And some of the benefits of working for us, click HERE for more about our offer

  • Mental health / emotional support – 24/7 employee assistance programme
  • Hybrid model of remote working
  • 29 days holiday on joining, plus bank holidays. This increases to 32 days after five years’ service, and then 34 days after ten years’ service
  • Generous contributory pension scheme

Closing date for applications will be Monday 22nd August and interviews will be held remotely via Microsoft Teams on the 8th or 9th September.

Additional information

Candidates will be required to complete an application form, attend interview and complete an online assessment.

Priority will be given to applications from internal candidates and first consideration is to be given to Business Services and Support staff or wider Trust staff that are at risk of redundancy.

The role may be considered a development opportunity if there is a bridgeable training gap in terms of skills and experience that best matches both the needs of the business and the individual as well as satisfying equality of opportunity.

The role could be based at various locations across the Trust, therefore, travel across the City may occasionally be required.

How to apply

Please click Apply Online below to complete your application form




Further information on this vacancy

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